Return Request Period:
In the event (wrong product shipped by us or in the case of dead product) that you wish to make a return, please submit a complaint within 3 days from the date of delivery. Any requests received after this period may not be accepted.
If the seal of the product is opened and the product is not faulty, then return/refund will not be applicable.
Replace / Refund request will be cancelled if any part or accessory is missing from the product box.
HONEY VARIETY AND HONEY VARIETY SHOP is in no way responsible for any damage to the order while in transit to the buyer.
If you receive a damaged product, kindly provide us with:
This evidence is crucial for us to assess the situation and provide appropriate assistance.
The cost of return shipping will be your responsibility, except in cases where the return is a result of our error (e.g., damaged or incorrect item sent).
We recommend using a reliable shipping service with tracking to ensure the safe return of the product.
If any items are missing from your order, please notify us within 7 days of delivery. We will investigate the matter and, if confirmed, initiate a refund for the missing item(s).
Once an order is booked, it cannot be cancelled under any circumstances.
If, in exceptional cases or special situations, order cancellation is permitted, the applicable refund charges will have to be borne by the customer.
